Tech Etiquette for Customer Service Help Desk Professionals
Duration: 60 Minutes
If you're like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible. And that’s great when you’re talking with other technical professionals. But what happens when you’re talking to nontechnical professionals like your internal customers?
New research shows that being able to communicate with everyone in the company will be the most important skill for IT professionals in the future.
- How to effectively represent your co/department by relating to the customer- establishing rapport
- How to diagnose Issues respectfully
- How to prevent and/or deal with a Customer's Misrepresentations
- How to use questions in the right way to determine the Customer's Need
- How to best troubleshoot the Customer's Problem without making them feel foolish
- Delivering Solutions that work
- How to educate the internal customer without sounding arrogant
You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can’t wrap their minds around what it is you’re telling them. As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this webinar you will learn skills you can use as a technical customer service representative
- Technical Customer Service
- IT help Desk Professionals
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.
Upcoming Webinars
By Meredith Crabtree
Date: July 1, 2024
By Mark Gorkin
Date: July 1, 2024
By Bob Verchota
Date: July 1, 2024
By Pete Tosh
Date: July 1, 2024
By Carolyn Troiano
Date: July 2, 2024
By Mike Thomas
Date: July 2, 2024
By Bruce Lee
Date: July 2, 2024
By William Mack Copeland
Date: July 3, 2024
By Justin Muscolino
Date: July 5, 2024
By Beverly Beuermann-King
Date: July 8, 2024
By Dr. Susan Strauss
Date: July 8, 2024
By Edwin Waldbusser
Date: July 9, 2024
By William Mack Copeland
Date: July 10, 2024
By Charles H. Paul
Date: July 10, 2024
By Marcia Zidle
Date: July 10, 2024
By Pete Tosh
Date: July 12, 2024
By Shini Menon
Date: July 12, 2024
By Paul J. Cline
Date: July 15, 2024
By Cathy Horwitz
Date: July 15, 2024
By Bob McKenzie
Date: July 18, 2024
By Marcia Zidle
Date: July 18, 2024
By Melveen Stevenson
Date: July 18, 2024
By Bruce Lee
Date: July 19, 2024
By Bob Verchota
Date: July 22, 2024
By Marcia Zidle
Date: July 30, 2024
By Margie Faulk
Recorded Session
By Miles Hutchinson
Recorded Session
By Deborah Covin Wilson
Recorded Session
By Donna K Olheiser
Recorded Session
By Catherine M. Mattice
Recorded Session
By Neil Malek
Recorded Session
By Deborah Covin Wilson
Recorded Session
By Ray Graber
Recorded Session
By Janette Levey Frisch
Recorded Session
By Paul J. Sanchez
Recorded Session
By Catherine M. Mattice
Recorded Session
By Danielle DeLucy
Recorded Session
By Lisa Marsden
Recorded Session
By E. Pete Lewis
Recorded Session
By Mike Thomas
Recorded Session
By Deborah Covin Wilson
Recorded Session
By Jeff Kasoff
Recorded Session
By Candace Curry Leuck
Recorded Session
By Loren Gelber
Recorded Session
By Rebecca Staton-Reinstein
Recorded Session
By Marcia Zidle
Recorded Session
By Paul R Hales
Recorded Session
By Paul J. Sanchez
Recorded Session
By Margie Faulk
Recorded Session
By Deborah Covin Wilson
Recorded Session
By Lisa Marsden
Recorded Session
By Michael D Haberman
Recorded Session
